ORDERING & CUSTOMIZATION

Can I make changes to my order after placing it?

 

Because our items are made to order, changes or cancellations are not guaranteed once production has begun. Please contact us as soon as possible and we’ll do our best to help.

 

 

What can I personalize on my item?

 

Personalization options vary by product and may include names, dates, initials, or phrases. Available customization details are listed on each product page.

 

 

 

Can I preview my personalization before it’s made?

 

At this time, we do not offer digital proofs. Each piece is carefully crafted based on the details you submit at checkout, so please double-check spelling and dates before placing your order.

SIZING & FIT

 

 

How do I choose the correct size?

 

Please refer to the size chart on each product page before ordering. If you are between sizes or prefer a relaxed fit, we recommend sizing up.

 

 

 

Do you offer exchanges if something doesn’t fit?

 

All personalized and made-to-order items are final sale. We encourage reviewing size charts carefully before purchasing.

 

 

 

WEDDING KEEPSAKE SWEATERS 

 

 

How do I send in my wedding dress or fabric?

 

Once your order is placed, you’ll receive instructions on how and where to mail your fabric. Production begins once your fabric is received.

 

 

 

How long does it take to make a wedding keepsake sweater?

 

Wedding keepsake sweaters take approximately 3–4 weeks to make once your fabric is received, as each piece is handcrafted with care.

 

 

 

Will my dress be cut?

 

Yes. A small portion of your fabric is used to create your keepsake piece. We recommend sending a section you are comfortable repurposing.

SHIPPING & DELIVERY

What are your shipping times?

Most orders are made and shipped within 3–5 business days.

Wedding keepsake sweaters take 3–4 weeks to produce after fabric is received.

Shipping takes 3–7 business days, depending on the option selected.

Do you offer rush shipping?

At this time, we do not offer rush production. If you have a specific event date, we recommend ordering well in advance.

What if my package is lost or delayed?

 

Once an order has shipped, we are not responsible for delays or issues caused by the shipping carrier. Please contact the carrier directly to file a claim.

RETURNS & POLICIES

 

 

Do you accept returns or refunds?

 

All items are final sale due to the custom and made-to-order nature of our products.

 

 

 

What if my item arrives damaged or incorrect?

 

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos so we can assist you.